Data & Privacy

aice55 Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data aice55 collects from Pakistan players, why we collect it, how it is used and stored, who it may be shared with, and what rights you have over your own information. It is written to be read, not skipped.

Last updated: June 2026  |  English (Pakistan)

Six Things You Should Know About Your Data

Before reading the full policy, these cards cover the six points that Pakistan players most commonly ask about when it comes to data and privacy on aice55.

🔐
Your Data Is Never Sold

aice55 does not sell your personal information to third parties — ever. Data collected is used to operate your account, process PKR transactions, prevent fraud and, where you have opted in, send you platform updates. That is the full extent of it.

🛡️
SSL Encryption on All Data

All data transmitted between your device and aice55 servers is encrypted via SSL/TLS. Your account credentials, payment details and personal information travel over a secure connection. Stored data is protected by industry-standard encryption at rest.

🪪
CNIC Verification Is for Your Protection

We verify your Pakistan CNIC to confirm your identity before processing withdrawals. This step protects you — it ensures nobody else can cash out funds from your account. CNIC data is stored securely and used only for verification purposes.

📱
Payment Data Stays With the Provider

When you deposit or withdraw via JazzCash, Easypaisa, Raast or Bank Transfer, your sensitive payment credentials are handled directly by those providers. aice55 stores only the reference information needed to track your transactions, not your wallet PINs or bank passwords.

📧
You Control Marketing Communications

Promotional messages from aice55 are opt-in. If you do not want to receive bonus notifications, game updates or VIP Club communications, you can update your preferences through your account settings at any time. Opting out does not affect your ability to use the platform.

📋
You Can Request Your Data Any Time

You have the right to request a copy of the personal data aice55 holds about you. You can also ask for corrections, restrictions on processing, or deletion of your data where applicable. Contact support to make any of these requests — they are handled within a reasonable timeframe.

What Information aice55 Holds and Why

The table below gives a plain-English summary of the categories of data aice55 collects, what it is used for, and how long it is typically retained.

Data Category What It Includes Why We Collect It Retention
Account Information Name, mobile number, date of birth, CNIC number, email address Account creation, identity verification, age confirmation Duration of account plus required retention period
Transaction Data Deposit amounts, withdrawal amounts, payment method references, transaction timestamps Processing PKR deposits and withdrawals, financial record-keeping, fraud prevention Minimum 5 years for financial records
Gaming Activity Games played, bet amounts, win/loss records, session durations, VIP tier progress Account management, VIP cashback calculations, responsible gaming tools Duration of account plus required retention period
Device & Technical Data IP address, device type, browser/app version, operating system, session logs Platform security, fraud detection, technical troubleshooting Up to 12 months for logs
Communication Data Support chat transcripts, email correspondence, in-app messages Customer support, dispute resolution, quality assurance Up to 24 months
Marketing Preferences Opt-in/opt-out status, promotion engagement history Sending relevant bonus and game updates where you have opted in Until you update preferences or close your account

01. Introduction

This Privacy Policy applies to all users of the aice55 platform, accessible at aice55.app and through the aice55 mobile app. It explains how aice55 collects, uses, stores and protects personal information provided by or collected from players based in Pakistan.

By registering an account on aice55, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your personal information in the ways described here. This policy is reviewed periodically and updated when necessary — the date at the top of the page reflects the most recent revision.

This Privacy Policy should be read alongside the Terms and Conditions and Responsible Gaming guidelines, both of which form part of your agreement with aice55.

Plain language commitment: This policy is written in plain Pakistan English. If any section is unclear, please contact aice55 support and we will explain it directly. You should understand what happens with your data before you share it.


02. Data We Collect

aice55 collects personal data in two main ways: information you provide directly when registering and using the platform, and information collected automatically when you interact with it.

Information you provide:

  • Your full name and date of birth, used to verify age eligibility (18+).
  • Your Pakistan mobile number, used as your primary account identifier and for verification codes.
  • Your CNIC number, used for identity verification before processing withdrawals.
  • Your email address, used for account notifications and support correspondence.
  • Payment account references — your JazzCash number, Easypaisa number, Raast-linked bank details or IBFT bank account details — stored to facilitate withdrawals to your verified accounts.

Information collected automatically:

  • Your device's IP address and general location (country/city level), used for security monitoring and fraud detection.
  • Device information including device model, operating system version and app version, used for technical support and compatibility.
  • Session data including login times, session duration and navigation patterns within the platform, used to improve the user experience and detect unusual activity.
  • Game activity records including games played, bet sizes, results and timestamps, used for account management, VIP tier calculations and responsible gaming monitoring.

03. How We Use Your Data

The data collected by aice55 is used specifically for the following purposes:

  • Account management: Creating and maintaining your registered player account, verifying your identity and age, and managing your VIP tier status.
  • Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and Bank Transfer; maintaining accurate financial records.
  • Platform security: Detecting and preventing fraud, money laundering, multi-accounting and other prohibited activities. Flagging unusual transaction patterns or login behaviour.
  • Customer support: Responding to your queries, resolving disputes and maintaining records of support interactions for quality assurance.
  • Responsible gaming: Monitoring gaming activity to support responsible gaming tools, including deposit limits, session alerts and self-exclusion requests.
  • Platform improvement: Analysing usage patterns to improve game offerings, platform performance and user experience — this is done on aggregated, non-individually-identifiable data.
  • Marketing communications: Sending you information about bonuses, new games and VIP Club updates — only where you have opted in to receiving these.

No profiling for third-party advertising: aice55 does not build advertising profiles from your data or share your information with advertising networks. Any personalisation on the platform is based on your own activity on aice55 and is used only to improve your experience here.


04. Payment Processing and Financial Data

All financial transactions on aice55 are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or Bank Transfer, the actual payment credentials — your wallet PIN, banking password or similar sensitive authentication data — are entered directly with and handled entirely by those payment providers. aice55 does not see, collect or store that sensitive authentication information.

What aice55 does store in relation to payments:

  • The mobile number associated with your JazzCash or Easypaisa account, as provided by you.
  • The bank account number and account title you register for Bank Transfer or Raast withdrawals.
  • Transaction reference numbers, amounts, timestamps and status records for every deposit and withdrawal.

This financial record-keeping is required for account management, dispute resolution and compliance with standard financial record-keeping obligations. Transaction records are retained for a minimum of five years.

Name matching requirement: The name on your registered withdrawal account (JazzCash, Easypaisa or bank) must match the name on your aice55 profile. This is a security requirement to ensure withdrawals can only go to accounts belonging to the registered player.


05. Data Sharing

aice55 does not sell your personal data. The circumstances under which your data may be shared with third parties are limited and specific:

  • Payment providers: Transaction details are shared with JazzCash, Easypaisa, Raast and banking partners as necessary to process your deposits and withdrawals.
  • Technology service providers: aice55 uses trusted third-party services for hosting infrastructure, security monitoring and platform analytics. These providers operate under data processing agreements that restrict how they may use your data — specifically, they may not use it for any purpose other than providing services to aice55.
  • Legal obligations: aice55 may disclose personal data to relevant authorities where required to do so by law or in response to a valid legal process, including in cases of suspected fraud or financial crime.
  • Business transfers: In the event of a merger, acquisition or sale of the aice55 business, your data may transfer to the acquiring entity. If this occurs, you will be informed and the Privacy Policy of the new entity will apply.

Outside of the above circumstances, your personal data stays within the aice55 platform.


06. Cookies and Tracking

aice55 uses cookies and similar technologies on the web platform to support functionality and improve your experience. Cookies are small files stored on your device when you visit the site.

The types of cookies used on aice55:

  • Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in while you navigate the site. These cannot be disabled without breaking core functionality.
  • Functional cookies: Remember your preferences such as language settings and display preferences. These are not strictly essential but improve your experience.
  • Analytics cookies: Used to understand how players use the platform — which pages are visited, how long sessions last, where players encounter issues. This data is aggregated and does not identify you individually.

You can manage cookie settings through your browser. Disabling certain cookies may affect platform functionality. The aice55 mobile app uses equivalent local storage mechanisms rather than browser cookies.


07. Data Security

aice55 takes the security of player data seriously. The technical and organisational measures in place include:

  • SSL/TLS encryption for all data transmitted between your device and aice55 servers.
  • Encryption of sensitive stored data including identity verification records and financial information.
  • Access controls that restrict which aice55 personnel can access personal player data, limited to those with a legitimate operational need.
  • Regular security reviews and monitoring for unusual access patterns.
  • Two-factor authentication options available for player accounts to add an extra layer of login security.

No system is completely immune to security incidents. In the unlikely event of a data breach that poses a significant risk to player data, aice55 will notify affected players and take immediate steps to contain and address the breach.

Your role in account security: Keep your password strong and unique to aice55. Do not share it with anyone. aice55 staff will never ask you for your password through any channel. If you suspect unauthorised access to your account, contact support immediately to have your account secured.


08. Data Retention

aice55 retains personal data for as long as your account is active and for a reasonable period thereafter, depending on the category of data and the reason it was collected:

  • Account registration data is retained for the life of your account and for a period after closure as required for compliance and dispute resolution purposes.
  • Financial transaction records are retained for a minimum of five years in line with standard financial record-keeping requirements.
  • Gaming activity logs are retained for the life of your account and a period following closure.
  • Support communications are retained for up to 24 months.
  • Technical and device logs are retained for up to 12 months.

Where you request deletion of your personal data, aice55 will delete or anonymise data that is not subject to a legal retention obligation. Data that must be retained for financial compliance purposes will be retained for the required period even following an account closure or deletion request.


09. Your Privacy Rights

As a player on aice55, you have the following rights in relation to your personal data. To exercise any of these rights, contact the aice55 support team with your account details and the specific request.

1
Right to Access

Request a copy of the personal data aice55 holds about you. We will provide this within a reasonable timeframe.

2
Right to Correction

Ask us to correct inaccurate or incomplete personal data held on your account. Some corrections may require identity re-verification.

3
Right to Deletion

Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.

4
Right to Restriction

Ask us to restrict how we process your data in certain circumstances — for example, while a correction request is being assessed.

5
Right to Withdraw Marketing Consent

Opt out of marketing communications at any time through your account preferences. This does not affect platform access or transactional messages.

6
Right to Data Portability

Request your personal data in a structured, machine-readable format where technically feasible, so you can transfer it to another service if you choose.


10. Minors

aice55 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18 years of age. Age verification is part of the account registration and withdrawal verification process.

If aice55 becomes aware that a minor has registered an account, the account will be closed immediately, any balance will be returned to the payment method used for deposits, and all personal data associated with the account will be deleted.

Parents and guardians who believe a minor may have accessed or registered on aice55 should contact support immediately with the relevant details so the account can be closed and data removed promptly.


11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how aice55 operates, changes in applicable requirements, or improvements in how we explain our data practices. The date at the top of this page is updated whenever changes are made.

For material changes — those that significantly affect how your data is used — registered players will be notified via their registered mobile number or email address before the changes take effect. Continued use of aice55 after the effective date of updated terms constitutes acceptance of the revised Privacy Policy.


12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, you can reach the aice55 team in the following ways:

  • Live chat support: Available 24/7 through the in-platform chat — the fastest way to get a response for urgent data concerns.
  • Email: [email protected] — responses to data-related enquiries are typically provided within 48 hours.
  • FAQ: The FAQ page covers common account, payment and privacy questions and may answer your query without needing to contact support directly.

Data requests: For formal data access, correction or deletion requests, please contact support via live chat or email with your registered mobile number and a description of your request. We will verify your identity before processing any data-related request to protect your account from unauthorised requests by third parties.

Happy With How We Handle Your Data? Join aice55 Today

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